清潔員工作成效分析

清潔工作成效,㊙️解密!

100
【清潔員KPI訓練】倒數‧‧‧
【工作態度】
20%
【清潔熱忱】
20%
【經驗判斷】
15%
【體力】
15%
【知識+工具】
15%
【溝通能力】
15%
居家清潔,因著各次施作環境髒亂的情境有所不同,我們嘗試以六種百分比,來評估一個清潔員的專業成效。
招募面試的時候、員工培訓的時候,都是用上述的概念,去育成一位合格的居家清潔服務員。
至於有沒有更細緻的考核標準,就是各家清潔公司人員管理,過程中的營業秘密了。
1. Quality of Service 清潔品質
Results of audits conducted to determine if a specific department or location needs improvement
Results of audits conducted to determine if a specific service (i.e. dusting) needs improvement
Results of audits conducted to determine if a specific individual or team is performing up to standards
 
2. Client Satisfaction and Responsiveness 客戶滿意度
Results of customer surveys to determine satisfaction
Monitoring complaints received
Monitoring compliments received
Monitoring special requests received and successfully completed by janitorial team
 
3. Janitorial Team 團隊效率
Determining employee productivity by measuring how many square feet are cleaned per hour divided by the number of direct labor hours it takes to clean them.
Monitoring employee absenteeism
Monitoring on-site training for new employees on procedures and adherence to safety regulations and policies
Monitoring employee retention rate and negative attrition
 
4. Safety 工作風險
Monitoring number of accidents during a work shift
Monitoring lost work days due to accidents during a work shift
Measuring floor safety by conducting floor slip resistance testing and determining number of slip/fall accidents
Monitoring number of OHSA incidents, if any, during a work shift
 
5. Financial 預算控制
Auditing of expenses budgeted for janitorial services compared to actual cost, including labor, equipment cost, chemical cost and consumables cost